Facebook: what not to publish

It seems that not a day goes by without someone being a complete idiot on Facebook.

This time it is the turn of a few Dixons Stores Group (DSG) employees, who were found to be complaining in very unflattering terms about some of the customers they have to deal with.

Though I'm sure that DSG has plenty of great staff, this story seems somewhat ironic given that nearly everyone I know has an anecdote about appalling customer service they've encountered in PC World, Dixons or Currys.

The sad fact is that sales assistants are going to encounter stroppy customers from time to time and customers may very well come across some disinterested sales assistants once in a while too.

But the ridiculous thing about this story is that DSG staff have chosen to make their feelings known on Facebook, the most public of all public domains. They'd have been better off going out into the street with a megaphone to shout their opinions - they'd have been heard by fewer people.

They were silly enough to post the comments on a website that millions of people access on a daily basis and in my opinion this is a firing offence in its own right.

DSG bosses must be seething - this is just the kind of publicity that they don't want after poor sales figures. If the staff in question keep hold of their jobs, they're very lucky indeed.

And all this on a day when Facebook has been claimed to be better for your brain than Twitter. The mind boggles.