Pipex claims problems are over

Pipex claims it has improved its helpdesk problems, which saw customers waiting up to an hour for assistance.


The cut-price ADSL provider said it has slashed its technical support line waiting time from around an hour to just 20 minutes.


"People are now starting to say "great we got through"," said a Pipex spokeswoman.


But the company still hasn't satisfied some customers, despite taking on an extra 40 staff to man the fast growing business. Pipex tops the complaints league on the ISPreview.co.uk website.


Pipex argues that its problems have been fixed. "What you're refering to is historic stuff," the spokeswoman said.


She admitted that some new customers have experienced network problems, so-called early line failures, which she said are common among all ADSL providers.


"Quite genuinely these have been down to BT," the Pipex spokeswoman added.


Pipex has more than 40,000 ADSL customers. It attracted a huge number of customers by initially waiving the £58.75 connection fee. It also ran a promotion offering to swap old dial-up modems for new ADSL modems, which it claims attracted 7,000 new customers in one month.


Have you had problems with Pipex? Has their customer service improved? Let us know.


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