PC World's repair service slammed

PC World's repair service has been slammed in a report by consumer watchdog Which. Seven PC World stores were targetted by Which researchers, along with 13 independent repair services. The PCs requiring repair had had 'simple' faults introduced to them. Six PC World stores would not even look at the faulty PC as the Windows disc or Recovery disc had not been provided, the report claims. The researchers said one PC World store that did look at the PC told the researchers they would have to pay 350 to solve the problem and that they would be better off buying a new PC. However, the report alleges that the problem had been completely misdiagnosed. The report comes during a difficult time for PC World. Earlier this week the Advertising Standards Agency reprimanded it for an advert for FM transmitters, which was found to be 'irresponsible'. Abigail Waraker, the editor of Computing Which magazine, said: Consumers rely on PC repair shops to solve a problem and to do so at a fair price. It is shocking that simple problems, such as a loose cable, can be misdiagnosed and stores are getting away with charging for their mistakes. To compound PC World's misery, the independent retailers the researchers targetted generally provided a good service. Some, said Which?, even helped the researchers carry the fixed PCs to their cars. PC World is the only big chain that repairs PCs it didnt sell, making it the first port of call for many PC owners. We think that they should overhaul their training they could learn a lot from independent retailers, said Waraker. http://www.which.co.uk/