Customers in the UK are paying too much for broadband services, according to a new report.
Customers in the UK are paying too much for broadband services, according to a new report.
Nearly 10 million broadband customers are overpaying, wasting £621m a year, said price comparison service uSwitch.
The company found that while there is more choice in the market than ever, many people are not switching supplier when their fixed contract period comes to an end.
“We are dismayed at the amount that people are overpaying... NTL, for example, was charging nearly £35 for a 1Mbps service back in 2002, but is now offering up to 2Mbps broadband for £17.99. Despite this, three out of four people are over-paying for their service, collectively wasting up to £621m per year,” said Steve Weller of uSwitch.
The company also found that the average Briton spends 33 days per year online. One of the most popular activities for surfers is shopping, with 88 per cent of the 14,969 respondents buying items over the internet on a regular basis.
Eighty per cent of men and 78 per cent of women do their banking online, according to the research, which was carried out by YouGov on behalf of uSwitch. Over a third download music online and one in six of us make telephone calls over the internet.
"The internet has become a way of life... [but] it’s up to consumers to now make sure that they are getting the best deal possible,” said Weller.
The service offered by uSwitch is one of several available. Firsthelpline.com and Top 10 Broadband are two of the newer services, whereas Moneysupermarket's broadband comparison service launched in the summer of last year.
www.uswitch.com
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