A survey from Broadband Genie has said that after slow services, poor customer support and faults on the line were the largest source of frustration.

"Speed and customer service have always played a huge part in causing frustration for broadband users, but one of the most interesting findings of this survey was that very few customers were annoyed by price or capped downloads," said Ciaron Dunne of Broadband Genie.

The major issue concerning speed, according to the survey, was that ISPs weren't delivering the speeds they advertised, an issue that has been much in the news recently.

Recent research from Point Topic suggests that only 15 per cent of people signed up to 8Mbps services actually get that speed, as Web User reported earlier this month.

And last December, industry regulator Ofcom said it would analysing how broadband speeds were advertised in 2008.

"It seems that if ISPs deliver their advertised service without exceptions, customers will quite happily pay the price. The trouble starts when the goods, or in this case speed, aren't delivered," Broadband Genie's Dunne said.

How fast is your connection? Is it as fast as the package you signed up for? See Web User's guide to broadband speeds and have your say at www.webuser.co.uk/forums.

www.broadbandgenie.co.uk
www.point-topic.com
www.ofcom.org.uk

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