Webuser Forums: Problems staying connected with Tiscali

Hi
I wonder if anyone can help...
Fairly recently, I upgraded from dial up to broadband and chose to go with tiscali.
In the last 7-10 days my internet connection had been failing at random times, usually when im downloading something. Today I finally got beyond jarred off with it happening all the time and me losing my downloads, so i called them. Apart from the guy on the phone being indian and me not being able to understand his accent very well, he told me that it only seems to happen when i download music from the internet or play on a online game. Hmm.... I thought, how does he know this? Is it common for isp's to be able to 'track' your movements on the net or is there some sort of spyware in the tiscali programs i installed when joining tiscali. I have spy-bot search and destroy, and run it about once a week but nothing from tiscali has ever appeared on there.
I would be grateful for any light anyone could shed on this.
Thanks in advance.

Post Extras