Ihope some of your questions have been answered today and below is some useful info for contact purposes:
Wanadoo provides a Customer Help Line with simple pre-recorded answers for the most common email and connection-related problems that is charged at local rates - this is available on 0845 330 7124. Lines are open 24 hours a day, seven days a week. For more specific technical questions our Technical Support Line is available, with calls charged at 50p/minute. We also offer an extensive online help facility which is free to use - www.wanadoo.co.uk/help