People using your webspaces and have businesses to run and also have customers of their own. It is still not clear how long it wil take for Wanadoo and its partners to fix this problem; are we talking weeks or months, years ??. There have been promises in the past of the problem being fixed in days which have come and gone. A reasonable estimate of the time by which you expect the problem to be fixed would ease the frustration. People could then either find a work around or get on with their businesses without chasing Wanadoo and upsetting their own clients. I know it is bit like how long is piece of string but you, I assume, know what resources are being utilised in fixing it and how bad the problem is.
m4rk
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