1 When will the FTP problem be fixed and why is it taking so long ?
2 In simple terms, what went wrong and could it have been forseen ?
3 Customer support were slow to recognise that there was a problem. Many people spent a a lot of time, effort and expense, myself included, in trying to understand if it was their problem or Wanadoo's. Why did it take so long for Wanadoo to publicly recognise that there was a problem ?
4 Does Wanadoo agree it could have handled the problem better and if so will Wanadoo take action to improve its service, in particluar customer support ?
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