I have been having exactly the same problems as discussed here on this board. I have also contacted Wanadoo at least half a dozen times and still no joy! I can update my site by using their sitebuilder import files ok. However this is totally impractical when you have a large number of files, photographs etc to upload. Where do we go from here. All I can suggest is that we keep on e-mailing them until they take notice. So much for the bigger better No1 service we were supposed to receive on the re-branding of a perfectly good product.