I think I'm mainly talking to myself here but for the record, which is getting longern and longer:
I rang wanadoo again this morning and got passed from pillar to post by numpties After complaining about the premium rate number, it's blocked here at work, they they gave me a technical help line number that wasn't premium rate but required a password, which they had forgot to give me. . After more calls to obtain the password I had a friendly chat with someone who wanted to be helpful but wasn't and was finally told webspace support is only by email and should 24hr response time, as if . So, after half an hour of messing about on the phone I was back to square one with Wanadoo not even able to tell me if there was a general problem or if it was my settings. And so, I thought I'd ring Terrapin again, 0870 800 0808. What a refreshing change. No automated caller queues just a nice lady who immediately knew what the problem was. It's Wanadoo. And I'm not the only one. Terrapin themselves can't access the FTP servers either and have been on to Wanadoo. They said there's been a problem for a week now and Terrapin users have been ringing Terrapin. Funny that Wanadoo don't seem to be aware of a problem now but did last week. I was told everything was working fine by them this morning !!!!! The lady at Terrapin was interested in the new server name Wanadoo gave and was going to test it and let me know how they get on. I'll keep me and my readers posted
m4rk
You can contact me via my guestbook which can be found on my personal website at: markandlinda
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. After more calls to obtain the password I had a friendly chat with someone who wanted to be helpful but wasn't and was finally told webspace support is only by email and should 24hr response time, 
And I'm not the only one. 
