Webuser Forums: Wanadoo broadband help

HELP!!!. I have received my broadband disk from Wanadoo (Freeserve as it was) and attempted many times over to install the necessary software from their disk. Included with their little package is a Speedtouch modem which on the face of it looks simple enough to use, however the cause of true love never runs smooth and this is the case right now. If any else out there can identify with this please tell me.
I run the disk, I click install broadband, the Speedtouch wizard takes over and it a ppears the PC is ready to be connected. I connect the modem to the PC via a USB port. Lights appear, both solid green, things look OK however the icon on the taskbar indicates that the modem is not plugged in!!. Now at this point, I was confused, needless to say the connection didn't work. I had noticed a little message pop up on the taskbar saying "A problem occured during hardware installation. Your new new hardware might not work properly" and this obviously related to the Speedtouch modem or so I took it.
I called Freeserve (several times) and we/they have established that when the hardware is supposedly installing that there is no driver installed (as confirmed when checking the device manager) to drive the Speedtouch modem and this is in spite of downloading and running a full driver update from the Speedtouch website, version 3.01 as advised by some woman from Alcatel who deal with the modems. Every thing I do to get this thing going comes back with "Modem not plugged in". Are we missing something? Is it to do with the PC and system I am operating? for info purposes the PC is running XP home edition and I'm using a Mesh PC. Is there a setting I should be adjusting or is it some configuration problem.
Somebody, somewhere get me out of this hell hole..................

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