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KeithH
regular
Reg'd: Sat
Posts: 117
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Re: Access to Webspace
Sun May 02 2004 08:13 AM
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Wanadoo's Reply.
Recently a new range of IP addresses have been added to the user pool,
unfortunately these addresses are not currently listed by the Mysite
database, hence Mysite is not recognising your login.
We are currently working to rectify this as a matter of urgency and you
should be able to log back in to the Mysite area sometime over the next
few days.
Unfortunately we cannot be more specific about the time of fix.
Please accept our apologies for this problem and any inconvenience it
may cause.
If you have any further queries then please do not hesitate to get in
contact with us again.
Well I have sent them an 'e' mail telling them,
1. I have asked Web-User to take up my complaint.
2. As a goodwill gesture; as since signing up I have lost access to my website, I request a reduction in my subscriptioon.
3. If it is not repaired soon I wish to cancel my agreement. Should they not allow me to I would seek advice from trading standards.
All I can say is that if this is the new Wanadoo they need to do something soon!
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