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westiebobby
new user
Reg'd: Tue
Posts: 3
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BT Broadband
Tue Mar 10 2009 08:44 PM
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Just recently reconnected back to BT from being with Virgin. WHAT A NIGHTMARE!!!
The home hub I received was faulty and could not connect to the internet at all from day one and it has taken 2 weeks to finally get a replacement!! Their customer service is diabolical!! I must have made around 30 phone calls over the past fortnight!! It got very frustrating when I could not get my point across to the operators in India!! Each time I phoned I was told a different story about where my new replacement hub was - there has been a backlog, it will be with you in 2-3 days, it has not been ordered, it will be with you tomorrow or they would pass me on to another dept on so on. I even tried to cancel it but was told that even though I had not accessed the internet I would have to pay a cancellation fee. I even wrote a letter to their head office, I am still waiting for a reply. I received my new hub today and after all the upset and distress I am quite pleased with it, everything went smoothly. But BT need to seriously buck up their ideas with customer service (bring back the call centres to the UK)
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