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Marcus
regular
Reg'd: Tue
Posts: 273
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Credit Card Payment - Orange Broad Band
Fri Mar 06 2009 03:17 PM
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Just to advise you about making payment by Credit Card to Orange, once they have your details they can continue to take money from your credit card account without your consent or knowledge, even if it's not your broad band account.
Just before Christmas a friend cancelled her broad band with Orange but was unable to settle her bill over the phone. I used my credit card to make the final payment against the letter that stated the account was closed.
Looking at my past statements Orange have again taken two further payments from the account, without informing me and without my permission. Remember the internet account is not in my name, because of that, they will not listen to what I have to say when I rang them, only wishing to deal with the account holder.
In speaking with my card company apparently they are obliged to make the payment, they are not able to do anything about this. It is a practise that they say that other companies, O2 & Sky to name two also carry out.
So, be warned once they have your credit card details it appears that they can take what they want when they want without informing you. I have been given details to contact 'Retail Disputes' at the credit card company if it goes unresolved.
I now have to wait and contact the account holder to try and resolve the issue with Orange. I feel a little writing coming on as well, I am sure that the matter will be finalised eventually.
Marcus 
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