Hi can anyone help. Cannot install new printer. Rang Epsom they tried to help not really helpful, checked, control panel, my computer then hardwear, then devices, which would take me to universal serial bus controller under that they daid I should have a printer mentioned when I said I hadnt they said I had a computer problem (as if I didnt know that!!) said to ring Dell. I did and they charge £19.00 for softwear advice can anyone help please.