Webuser Forums: Let Down by 1and1

I have had a 1&1 hosting account for many years.
They seem to have recently changed the quota to include not only disc space on the server but now also number of files uploaded.

I have used less than half the space allocated on the server (5.8gb out of total space of 12gb) but I am being forced to remove files as I now have many more than Im allowed on the server.

Apparently I'm allowed only 262,144 files but I have many more than this on the server. I have no way to tell how many files I have on the server, but I have already deleted many thousands.

It is impossible to 'communicate' with this company. After three quarters of an hour on the phone to India I was told "well 1and1 have changed the control panel and theres nothing we can do about it".

Im told my only option is to upgrade to a dedicated server, which I dont want to do.

I feel firstly 1and1 have breached the original contract we had by changing their service, without even informing me. Secondly, they are breaching advertising standards, as there is no mention of this restriction in their advertisements.

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