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I have downloaded a trojan horse remover but I know when I start the scan my computer will freeze or reset itself...

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Please don't download or run anything for now other than whats recommended here.

Your problem seems to have occurred when you ran AVG Anti-virus. Where did you download it from?

I want you to download and run a programme called Combofix.

You must follow the instructions at this site carefully for it to work properly. When you have the log please post it here and also give us a report on the current situation.

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Its actually not as difficult as it appears.

If you have any questions at all post back before you commence.

Joe.

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