Webuser Forums: Pipex Slow Broadband

Anyone having trouble with Pipex internet being slow? The last week I'd have been better using dial-up! No joke! I rang their tech support today to find out if there was a problem and couldn't believe the questions the woman was asking me - was my modem in a carpeted area of the house?? Apparently if it is, then there lies my problem. If you have a modem in a carpeted area you suffer from what's known as EMI (I thought they were a record company!) Electro-Magnetic Interference, I think, was what she called it. Considering my modem has sat happily in the same spot since I got it, I don't see how suddenly is suffers from that now.

Anyway, she asked me to speed checks at their own recognised test facility (http://speedcheck.ispconnect.co.uk/) which I think is on their own servers? Or am I wrong? Anyway, this report a speed of 2.24 Mbps - I'm an an "up to 8mb" service, so I would say it's slow, but then the phone wiring round the house is old, so can't hope for much more I suppose.... My point though is - although the speed test runs fine this facility will be on their own servers - so it's going to be fast isn't it? It's the internet coming from everywhere else via Pipex that is slow...

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