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kenmar
regular
Reg'd: Wed
Posts: 69
Loc: Woodbridge Suffolk UK
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On line purchase,took money,failed to supply goods
Mon Mar 17 2008 05:31 PM
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I recently made an online purchase with a uk firm. The goods failed to arrive and when I phoned them they said the couriers should have delivered it,and they would check with the couriers and phone me back.(which they did not).
I phoned them a couple of days later,and got the same response (they failed to phone back)
Two emails to their website went unanswered. Phone calls to them involve a long queue and I usually give up holding.
What should be my next move? Is there a regulatory body I could approach?
Regretably I paid by Debit Card and not a credit card.The transaction was for £113-99
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On line purchase,took money,failed to supply goods
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kenmar
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Mon Mar 17 2008 05:31 PM
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Re: On line purchase,took money,failed to supply goods
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greysts
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Mon Mar 17 2008 06:03 PM
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Re: On line purchase,took money,failed to supply goods
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kenmar
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Mon Mar 17 2008 08:12 PM
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Re: On line purchase,took money,failed to supply goods
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greysts
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Tue Mar 18 2008 05:34 PM
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Re: On line purchase,took money,failed to supply goods
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kenmar
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Tue Mar 18 2008 09:19 PM
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Re: On line purchase,took money,failed to supply goods
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FilthyRaider
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Thu Mar 20 2008 08:56 PM
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Re: On line purchase,took money,failed to supply goods
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kenmar
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Fri Mar 28 2008 03:13 PM
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