Webuser Forums: IE has encountered a problem

I responded to your query regarding ‘sfc’ as I knew the answer. Here is a list of things to try. None of them will harm your computer and, at worst you may lose a few Add-ons, which are simple to reinstall.

Alternatively, you can completely disregard this post and do nothing at all.

1. The first thing to do when IE7 is playing up, is to reset it, i.e. Internet Options > Advanced Tab and click 'Reset' at the bottom. You may want to read this first http://support.microsoft.com/kb/923737 and here http://support.microsoft.com/kb/926449/en-us and Internet Explorer stops responding, stops working, or restarts http://support.microsoft.com/gp/pc_ie_intro

2. Check the Add-ons here http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

3. The system file checker (SFC) ensures the integrity of the Windows system files by checking them. If there are any anomalies, it copies them from either the CD or a folder on the hard disk. It can take a little while to run. If you want to try it, go to Start > Run and type “sfc /scannow” (not the quotes but the space) and have your WinXP CD ready to put in the drive, should it be wanted. If the XP CD loads the main Windows set-up menu and covers the progress bar (as yours did), just close it. SFC will exit with no closing dialogue. To see which files, if any, were replaced look in Event Viewer.

During the running of SFC, you may be prompted to insert a Windows XP Pro CD. It involves changing the word 'Professional' to 'Home' in two files; Fp40ext.inf and Ims.inf. Have a look here http://support.microsoft.com/?kbid=897128 which you have done. If you are prompted to insert a Windows XP SP2 CD, read this http://support.microsoft.com/kb/900910

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