Webuser Forums: Sellers No Longer Able to Leave Neutral or Negative on Ebay

Our recent experience with buyers has been one making us wait 9 days to finally pay by Postal Order (£2.99), another emailed to say 'My two year old clicked the button' (oh yeah? Twice?), another buying Valentine's item on Saturday who still has not paid and will probably pay shortly and DEMAND delivery by 14th, and that is just one week.

As I said earlier, sellers leaving feedback is and always was pointless. We still get buyers now complaining because we leave feedback after they have left their's: this despite the fact we use auto feedback, it's clearly stated in the listing and the transaction isn't really over until the buyer is happy.

All I can see as a concern is that 100% will be a thing of the past, and buyers will use feedback first to express displeasure rather than contacting us.

To date we have refunded in full (including return postage where applicable) every buyer who has had a problem (not many of them, mind). All of them have been perfectly happy, but all of them contacted us first - and some probably only did that because they knew if they left negative we would have retaliated.

And would we have retaliated? In one case I measured something in cms, then listed it in inches. Buyer unhappy that items were smaller, but I gave him half his money back. My mistake - and I would NOT have retaliated.

In another, a buyer bought an item, didn't like it, and we refunded in full (grudgingly, but that is the DSR rules). Would we have retaliated? Hell, yes. Not our fault and we acted impeccably.

A final example: We sold an alumminum tool that the buyer left positive feedback for, but said 'Pity it was actually plastic'. It IS alumminum, but so light the dolt could not tell. It even says so on the packet. Did we retaliate? Yes, with a neutral telling him to contact us first next time!

I'll state again what I think I have said in another thread: When eBay last changed things, business has doubled since. This new load of changes is actually cleaning out the chaff, so can only help again. If I get my first neg, I'll stew for a few days (consider the Baz 'slap') but at the end of the day, I'll get on and sell properly. Maybe even find something to learn from it - you never learn from praise only the complaints.

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I loved my grandmother very much.......and she fetched a good price on eBay.

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