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FilthyRaider
regular
Reg'd: Thu
Posts: 543
Loc: It's dark very dark.......
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Re: Ebay Help Please - just starting out
Mon Feb 11 2008 09:18 PM
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Never bothered with Auctiva. Use Turbo Lister from eBay as you can now synchronise listings. If you want to go 'upmarket' that's fine, but you can often build more trust just with the basics. Some buyers actually dislike too snazzy a listing.
Create a Terms and Conditions on Word that you can paste into listings at the end. Just what you expect from the buyer BUT remember if you sell as a business you must follow Distance Selling Regulations from the Office of Fair Trading.
http://www.oft.gov.uk/advice_and_resources/resource_base/legal/distance-selling-regulations/
Quite a bit in there, but the main point that most eBay sellers find hard to take is that if a buyer wants to return an item (faulty or not) they are allowed to do so and you must refund cost, postage AND return postage. They have Seven Days to change their mind.
In Practice it is a matter of just offering good service. Do that and you will also get good Detailed Seller Ratings (the stars on the feedback page). Recent changes to eBay mean that future Final Value Fees may be cut IF you get good ratings.
Oh, and it has been discussed endlessly on here, be prepared for the stupid questions......................
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I loved my grandmother very much.......and she fetched a good price on eBay.
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