I am getting nowhere very slowly. Virgin are being absolutely useless. Keep getting different stories,from different operators. Have taken to 'dictating'notes for operators to put on file, re requesting supervisors to phone but mo one ever does....and the joke is the only way you can complain to this 'new media' giant is by post! Likewise Netgear support who have gone dead for days. aNYONE GOT ANY TIPS FOR MAKING THESE PEOPLE JUMP ABOUT. Thanks...