Hi Dirty Dave. My guess is that reinstalling AOL hasn't fixed your problem. If it has - GREAT! If not, read on: I assume you are running Vista with AOL 9.0 VR. If you are please make sure that you have User Account Control enabled. If you have Vista and AOL 9.0 VR this may be the solution for you: The AolPhx file (version 10.0) that comes with AOL 9.0 VR is not compatible with Vista (believe me). You need to get hold of a copy of AOL 9.0 (non-VR), or download it from AOL ,and copy the AolPhx file (version. 9.0) from that into your copy of VR. It should fix the problem immediately. Once you have access to AOL 9.0 go into your C:/Program Files/AOL 9.0VR folder and find the AolPhx file. Rename it AolPhx.old. In AOL.9.0 similarly find the AolPhx version 9.0 file then right click on it it and copy it. Paste this into a blank space in the open pane of your AOL.9.0 VR folder. As AOL often leaves copies of itself from older versions or updates/reinstalls make sure you do the above in every copy of AOL VR on your machine. Close down AOL and all open panes and reboot. When Vista is fully launched, launch AOL and close it down again. When the update file asks to install itself invite it in. This time it should do the job properly.