Something doesn't ring true here. You said you've had no problem connecting up to a couple of weeks ago. The AOL modem and software DOES connect still. And yet you've been told there has been a fault on the line since June!!
And now you're being told the cancel your BB account, wait a fortnight till they do something and then you MIGHT be able to re-connect!
Sounds to me as if they don't have a clue and don't care anyway. I would be back on the phone raising merry hell if I were you.
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Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.
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