Hi. it's a usb modem. I wrote that message you just replied to about the NTU thingy. Gonna try that out and see what happens. apparently they result from my line test didn't give them any clues... and the amount of times i can connect per week has risen... so i'm touching wood. Have been promised a callback... with regards to the newer problem of not being able to access web pages though... (am in LDN)