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Mouse
Moderator
Reg'd: Thu
Posts: 6668
Loc: Psst....over here
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Re: Tiscali Payment Problem! (Advice - Help Needed)
Thu Dec 06 2007 06:14 PM
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I understand why it's hard at this time of the year, but did you not notice that the amount had never left your account after all this time?
You owe the money, as you've used the service and had it free for "x" amount of months, the only thing I can suggest is you speak to them, find out as to why they've only just began chasing for the payment, however agree that you owe the money, but due to the time of the year you cannot pay it out in one full amount.
Tell them that you can offer them extra payments per month on top of the normal monthly charge until it has been paid, ask them to come up with an affordable agreement, even if it's short term, until at least Xmas is out of the way, then settle the balance earlier if you can.
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