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Choccy31
new user
Reg'd: Sun
Posts: 17
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Tiscali Payment Problem! (Advice - Help Needed)
Wed Dec 05 2007 05:17 PM
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Hi there,
Been using Tiscali (for my sins) for the past 6/7 years.
I have always had a direct debit / standing order with them and it is all present and correct with my bank.
However yesterday, I received a letter from Tiscali, advising that I owed them £254 approx and that they had no payment details for me setup!
It appears that Tiscali for whatever reason at there end, had stopped taking the money from my account for the past year!
Now, they have given me 14 days to pay this amount or I lose my service which is not fair.
I have spoken to Tiscali many times in the past year and not once have they ever queried or mentioned anything to do with payment and not being one to study my statements just assumed that the direct debit / standing order which had always been fine, was being taken by Tiscali (afterall they request the money from the bank).
I don't have an issue with paying them, but having to fork out £254 odd quid at this time of the year is just crazy and unrealistic for me currently.
Is there anything I can do?
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