Just an update. I had an email from Tiscali today which reads the following...
Dear
Thank you for contacting Tiscali Customer Support.
I would like to take this opportunity to apologise for any inconvenience caused.
I have raised a Remedy Request Reference No. ********** to our Finance Team regarding when you migrated to a new ISP and your account was not cancelled.
I have requested our Finance Team cancel your account and write off the outstanding balance.
Once again, my apologies for any inconvenience caused.
Kind regards,
(name removed)
Tiscali Billing and Customer Care
A result. I am just glad that I did cancel my dd, as I don't suppose it would have been easy to get the money back.
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Dell Inspiron 1720 running Vista Home premium SP1, Firefox 3.0.4
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