Webuser Forums: letter from Tiscali

I have recently changed over from Tiscali to Sky BB.

Tiscali supplied me with the MAC code around the middle of October, which I received by Text message and then by letter confirmation on 17th October, saying that once my MAC code has been passed to my new provider my account would automatically be cancelled.

Well my Tiscali service (appeared to) become inactive on 30th October, which is when our Sky BB was due become active and we even had a automated phone call from Sky telling us that our BB was now active. Connected up my Sky BB on the same evening and everything has been hunky dory since then.

I paid my final bill with Tiscal by DD on 6th November for services 1st Oct - 30th October. Then as few days later I cancelled the DD with the bank.

To my horror, I have received a letter from Tiscali payment services today requesting that I update my payment details as the DD has been cancelled, or they will disconnect my internet service, or after 10 days they will arrange for collection of outstanding monies.

Have logged into my Tiscali account online and it still appears to be active and they have billed me for November. Checked my usage and the last time the service was used was on the 30th October the exact time the service went down.

Should I just ignore the letter as it could just be oversight, or should I contact them to query it?

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Dell Inspiron 1720 running Vista Home premium SP1, Firefox 3.0.4

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