Sorry, my two 'yeses' were to these two questions;
Quote: Is this true? Do I need to fetch out an engineer?
Have a look at this link. It gives some useful information about tracert and how to use it. Run a few yourself then click on the VisualRoute link at the bottom to get a graph of what happens when you run it. It would be interesting to see if there is a particular point in the VM network that is causing a problem.
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Do you know that we're all in line for succession to the throne? Really?
Well, if forty-eight million, two hundred thousand, seven hundred and one people died I'd be Queen.