Both my husband and myself are having problems with not being able to send or receive photos. Both of us have took out a contract with 02 and transferred our O2 payg numbers over.
Both of us have spoken to customers services. Hubby has phoned them on and off and Tuesday was promised a call back as he was told it's a problem from the account side and not the phone. No call back. He has phoned again today and had difficulty getting the person to understand as they were not english. Person said they would email the settings through to do it manually, but no email. Can't see how that would work anyway, as O2 have already said the problem is their side.
I phoned today as well, as I have just discovered I inherited the same problem after my number has been transferred over to my new sim card. Spoke to technical support and they have said also it's a problem with my account. He tried to send the settings through whilst I was on the phone, they came through but still picture messaging won't work. He has said he will call me back. O2 have usually been ok, but just lately I am having my doubts.
Does anyone have any advise as to what to do?
Hubby said he is going to the O2 shop where he got the phone from, but I know they will just say to phone customer services.
Hubby is using Nokia 6300 and I am using Sony Ericsson K810i.
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Dell Inspiron 1720 running Vista Home premium SP1, Firefox 3.0.4
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