Hi can anyone help me please. I recently installed an OEM version of Windows XP Home and due to a virus problem had to re-install following a format. Since this time I have been unable to run Outlook Express as my password is constantly rejected. I have confirmed the password with my ISP and have removed and added my account taking care that the POP3 and SMTP servers are correct. I rang Microsoft and was told this was because I had an OEM version and they would not help. I followed the advice given by "Elder Geek" to pipster and still cannot receive my messages on Outlook Express. I do not want to re-install and cannot afford to purchase new software. Using System Restore will not help as the installation is quite recent.