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DeeH
new user
Reg'd: Fri
Posts: 14
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Outlook 2003 not responding
Mon Jun 11 2007 01:22 PM
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Hope I'm posting this in the right place as I could do with some suggestions as to what might be wrong.
I've been having problems with Outlook for a couple of weeks now, getting progressively worse. I've posted a HJT log on here and had some help to check that I'm virus/malware free.
PC is running Windows XP with SP2 installed. Also have and install updates for ZA, AVG, Spyware Blaster, AVG Anti-Spyware, SpyBot S&D
Symptons : Can open Outlook fine but, - Constantly freezes on me when trying to switch between folders or move between emails in a folder. - Unable to delete more than one or 2 emails in one go. - When it goes to non responding, the Processes tab shows Outlook at 98% CPU - When I open Task Manager when it locks up, it shows 2x Outlook in the Applications box when I can only see 1 copy in use (and as far as I know that's all there is my PC) - If I close Outlook and send an error report to Microsoft, 50% of the time it tells me I have to be connected but I am.
This is what the last error report containted - szAppName : OUTLOOK.EXE szAppVer : 11.0.8118.0 szModName : hungapp szModVer : 0.0.0.0 offset : 00000000
C:\DOCUME~1\Denise\LOCALS~1\Temp\WERe540.dir00\OUTLOOK.EXE.mdmp C:\DOCUME~1\Denise\LOCALS~1\Temp\WERe540.dir00\appcompat.txt
It makes no difference if I work online or select File/Work Offline.
Any ideas what I can check to resolve this? TIA
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