Webuser Forums: Praise for NTL!

I'm getting 4MB Ntl Broadband for £13.99 a month purely because we have 3 services ie TV (Family pack and Sports), Talk 24 Unlimited (Local and National), 4MB Broadband, its a loyalty thing apparently after threatening to cancel the service

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There are a lot of Ntl Customers with 10MB Broadband paying around £17 a month for 10MB! Evidence of this is here Ntl:hell.co.uk

I cant say I would use the words Ntl and praise in the same sentence. Ntl and slimey yes. They will offer you a better price should you threaten to leave or say you are not happy paying ex ammount when you can get the same for less.

A lot of there customer service people are compulsive liars I have found who try and make out things like "one moment sir I will just put you're cable telephone number in the TalkTalk website service tool and tell you that you can not get TalkTalk"

Yes, that was tryed with me. Also I just love there fobbing off - Ive heard a lot of it. There customer service is very poor I have found. I feel sorry for people who can be taken advantage of by them - dont let it happen! take advantage of them! They will rather have a customer paying less than not have you're custom same as most companies unless its BT who dont want any customers

NTL customer service have set offers to try and winkle customers to stay. When you want to be cut off you get put through to what they call "Customer Relations" another term I would put it as Customer Retentions where you are offered "proper deals" to stay. It is sad but very true. Thats how they operate.

Also, they will have to continue to act on there pricing as other isp's are very competative, plus with Sky you get loads more channels minus the typical "freezing" problem when trying to change tv channels that is experienced by thousands of ntl customers. No its not you're set top box and they dont have to called out a so called engineer to fix it. Its just another nthell nightmare you're experiencing

Edited by BarbusMaximus (Thu Jun 15 2006 03:55 PM)

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