Webuser Forums: Be aware purchasing ONSPEED and needing a refund ?

If you paid for it and then want a refund --- be prepared to provide them the first 14-digits of your credit card number for ONSPEED to process the refund.

How insecure is that !

Because 'your credit card details were encrypted when you made the secure online payment and we need them now in order to process the refund'.

Wow !

Onspeed works for some. It didn't for me. I bought it to see what it does when I'm on-the-road. It froze up 5-times in 5 minutes perhaps because I have settings other than just dial-up and it can't cope when switching between. Perhaps. It's absolutely of no benefit when traveling outside the UK. And perhaps that's why it froze up. Who knows. Don't care. Just wanted my money back. Some emails later and at my suggestion, the answer is (leaving us with no choice but) to issue a cheque. It will take 10-working-days to issue the cheque. At least that's a whole lot safer than me providing the first 14-digits of my credit card. Paranoid ? no - just you have absolutely no recourse should that be abused. No company of such repute should be asking for such information in that way.

There we go.

Have a look at the disclaimer on their emails --- it's a gas !

PLEASE NOTE ONSPEED IS NOT LIABLE FOR ANY DAMAGES, MALFUNCTION, OR LOSS OF DATA, CAUSED AS A RESULT OF FOLLOWING ADVICE ENCLOSED IN THIS EMAIL. ANY CHANGES SHOULD BE CARRIED OUT AT YOUR OWN RISK.

I particularly liked this part ...

The opinions expressed in this mail are those of the author and do not necessarily represent the views of the company.

Now THAT's a beauteee !

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