In the four years I've had NTL BB, whenever I've had to call their helpline, I've always had good advice from courteous employees, both in the UK and India, and this morning was no exception! Problem was caused by our router and instead of fobbing me off with "we don't support routers", like many ISPs do, all was sorted and it didn't cost me a penny in making the phone call! Well done NTL and thank you
Edit: Just hope I don't have this problem again tomorrow!!
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