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parkerusm
new user
Reg'd: Thu
Posts: 1
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Re: Online DVD Rentals
Thu Feb 23 2006 11:20 AM
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Don't use Blockbuster!
I recently emailed to ask why I wasn't receiving top titles as a paying customer when I had done as a free trialist. I asked if this was a plan to make trialists think that Blockbuster offered a much better service than it actually did, and then once a customer had to pay the service deteriorated.
I received no answer to this question, just a bland standard response about 'working on availability' and a 'promise' that you search all available titles from the top of my list.
My father set up a free trial a week ago, he received all the new titles at the top of his list that I had been waiting for.
Basically these methods are devious, and exploitative of long-term paying customers. The customer service is appalling, and the response I received was an insult to my intelligence.
I have now canceled my subscription and will sign up for a rival service.
The free trial is a sham, an opportunity to dupe people.
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