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I hope you was sarcastic back to that warning email they sent . I wouldnt have none of it - I mean your paying for the service and if they have silly limits imposed then there service isnt up to scratch.

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Not at all, first warning came on 22/11 and the latest one on the 25/11...3 days later and they even had to refund me a month cos there was a problem with the line and they took 3 and a half weeks to sort it out.

I will cancel as soon as I can get through to them, they are useless. Any comments?

Here's the email. Enjoy. Will check out AOL now.

Dear Customer,

Further to the recent email regarding heavy usage; your broadband
Internet usage has again been highlighted as exceptionally high
during peak periods and is affecting the service we provide to
other customers.

Please carefully read the following email to avoid any further
warnings. This is your final warning, if you do not reduce your
usage during the peak periods we will manage your service during
the peak hours.

Please ensure read our Fair Use Policy (http://www.tiscali.co.uk/fup)
so you are clear on your obligations with regards to internet
use during the peak hours.

You may upload and download as you wish outside the peak hours;
but we ask that you are considerate when using the internet during
the peak period. Peak hours are from 6pm to 11pm on weekdays and
12pm until 4pm on weekends. To avoid any further heavy use warnings
we strongly recommend you adhere to the following guidelines:

o) Do not download large files during the peak periods

o) Do not use Peer-to-Peer file sharing software during peak
periods (e.g. Kazaa, BitTorrent)

o) Try and keep internet use to email and web browsing during
these times.

If you do not reduce your usage during these peak times (6pm to 11pm
weekdays and 12pm to 4pm weekends) we will manage your usage.
This means that you will share bandwidth with other heavy users
during peak times instead of sharing bandwidth with normal users.
Your service will continue to be unlimited, but by sharing
bandwidth with other heavy users you are likely to experience
slower speeds during peak times.

If you have a query regarding this letter then you can email
broadbandservices@uk.tiscali.com

Important Note: When emailing please use your Tiscali email
address (username@tiscali.co.uk) and use the following reference
in the subject line "FUP Warning2". It may prove difficult for us
to process any queries or requests without this information.

Yours Sincerely



Tiscali Broadband Team

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