Webuser Forums: My complaint email to BT....

You'll get a reply along similar lines as this...............

I am sorry to hear that you are still unhappy with the way that your email has been dealt with. I can inform you that the emails you received are not BT standard and that alot<<<<< (possible engineered spelling mistake to make you think it was a real person answering) of time and thought are put into your replies as with every customers queries. In relation to your question I hope that you will find the following information useful:

I can confirm that BT has announced plans to speed up the delivery of broadband services to rural communities. These plans will make the UK a world leader for broadband availability.

BT is to systematically rollout ADSL broadband to a further 1,128 exchanges by no later than summer 2005. This will help bring broadband to exchanges serving 99.6 per cent of UK homes and businesses.

The new approach replaces the broadband registration trigger scheme that has helped BT match investment to demand since July 2002. Now, as we move into more and more rural areas and we have a clearer picture of growing demand, there are real benefits to be gained through a planned roll out. This means we can deliver broadband to far more people in a shorter timeframe. This approach also means we can use the best engineering solution for the whole network to efficiently manage costs and future growth. Together with our plans to extend the reach of broadband from a local exchange, this takes us significantly closer to universal availability.

The rollout programme will be announced in detail by the end of June and will help BT bring forward some published broadband switch-on dates.

If you should have any further queries please do not hesitate to contact us again via e-mail.

Thank you for contacting BT and have a nice day <<<<< Urrrghhhh !

Yours sincerely,

xxxx xxxxxxx
BT Customer Contact Centre
Ref; xxxxxxx

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