Webuser Forums: My complaint email to BT....

I write to inform you of how sub-standard I think your customer service is. Firstly, I sent you an email via this site about two weeks ago regards upgrading my current BT Broadband service to 2mb. This according to your site was meant to be happening in February. You did not even give me the courtesy of a reply. I am still using the standard BB service. Still waiting for the upgrade.

Secondly, yesterday I received an email saying that my phone bill required payment. I logged on to your site to try to pay same and low and behold, I couldn't. My utter frustration at the moment is immense. I tried using three different cards to pay the bill, all of which could not be validated by your site. I also wasted 10 minutes of my life on hold when I phoned your not so helpful helpline. I decided to hang up as I got fed up of waiting for a reply. If you choose to re-vamp your website, please ensure that the thing works. I had no such problems with the old site.

To sum up, your customer service is a joke and with the amount of money you make from suckers such as me, I think you should be able to make a website that actually works. You are a shambles and the sooner you get things sorted the better. I for one am seriously considering taking my business elsewhere.

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Sent today about 5 minutes ago. I wonder if I'll get a reply. I feel better now I've got it out of my system now though!

Success is getting what you want. Happiness is liking what you get.

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