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The site seems very regimented and stifled as well with one word out of place and the people in charge begin clicking their heels

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gee !!! i didn't know i had heels. are you always this pessimistic, or do you have good days. . chetnet is made up from NTL employees who give up their free time to help "ordinary" computer users. obviously they can't criticise the company they work for in public otherwise their positions would be in jeopardy. also NTL give them a lot of support and resourses.

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