Webuser Forums: NTL Forum

I am an ntl customer and I have seen the site you mention. It's a handful of people with dillusions of grandeur in my opinion. Yes problems can get solved there but not very many and in their own sweet time too. The site seems very regimented and stifled as well with one word out of place and the people in charge begin clicking their heels. Chetnet is a multiple personality freak, not knowing exactly what it is, what it's there for or how to treat the few people who actually seem to use it. Fortunately there are many more sites out there where good quality technical advice can be found, and where an element of freedom of speech exists. ntl staff are friendly but stupid to the point of being no help at all. Unless your call to ntl is a free one, you might as well phone the samaritans for a little friendly chat instead. Chances are you'd get more help from the samaritans about your ntl problem too. ntl were recently voted as having the worst customer service in this country. Fact. They need to concentrate on one important factor when interviewing potential employees, and that is, does this person have a brain or will he or she just fit in with the rest of the muppets and allow us to retain the number 1 slot for the worst customer services again next year.

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