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iansly72
new user
Reg'd: Tue
Posts: 1
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Re: It just gets better
Tue Oct 19 2004 06:24 PM
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In the last few days Gio Internet have gone from bad to worse.
We have ADSL with them, and our outgoing mail has been down since Friday morning (that's over 100 hours relying on web-based email to communicate!).
Has anybody spoken to any human beings at Gio in the last week? I think we've been on the phone to them for about 4 hours altogether. In the end we either get cut off or someone answers with 'Hello? Hello? Hello?' as if they can't hear you and then put the phone down. The last one took the biscuit - after one hour listening to their on-hold musac, they come out with a recorded message: 'due to a hardware failure, we're not accepting any more calls'.
Grrr!!
We've now put in a request to cancel our account (by email) but given past performance, I have no confidence they're even able to do that!
Their offices are in Irvine, not far from here - if they continue to not answer their phones or email, maybe I should pay them a visit (with my 6 foot rugby-playing brother :-)
Ian
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