Subs delivery

clairewoffenden · #1 25-06-09, 17:27

Just to give you an update - our mailing company has now confirmed that it did dispatch a number of subscription copies 3 days late. Its report originally showed that everything had gone on schedule.

IPC has made it clear to the mailing company that this is not satisfactory and we will take appropriate action if there are any delays on any coming issues.

Hopefully, this issue will have been resolved for Issue 217 but may I remind you that if your next issue of Web User does not arrive by Wednesday 1 July please email me with your name and postal address.

Sorry for the inconvenience this has caused.

ourstanley · #2 25-06-09, 19:11

Thanks for the update Claire. My copy didn't arrive last time until Saturday morning and I understand the circumstances regarding the mailing company.
@ Mailing company. If you're viewing this thread then look out she's on your case. [img]/forums/images/graemlins/grin.gif[/img]

abbafan1972 · #3 26-06-09, 08:00

Thanks Claire. I will make sure to email you on the Weds if mine doesn't arrive.

Madeline · #4 27-06-09, 03:33

Thanks for letting us know Claire, and thanks too for all you've done to get this resolved.

clairewoffenden · #5 01-07-09, 10:23

Just to let you know that we are aware that at least 80% of copies have definitely been handed over for delivery to subscribers today but it may be that some customers get their copies tomorrow rather than today.

The mailing company has admitted it has been having operational and staffing problems within the depot that processes our subscription copies.

A new depot manager has recently been moved in from a different location and they're expecting a fast improvement.

The mailing company is fully aware of the problems as it's affecting many customers, not just us.

They also understand that we are are not happy on behalf of our subscribers but are confident there will now be an improvement.

abbafan1972 · #6 01-07-09, 12:31

Thanks for the update Claire. Should I leave it till tomorrow then before emailing you if it doesn't arrive?

Thanks.

Madeline · #7 02-07-09, 03:08

Thanks for letting us know the current situation Claire, I hope to receive my copy of WU later today (Thursday)!

Being a little irritated by the non-appearance of WU on Wednesday, I rang IPC Media on the enquiry number given in WU on the subscription page. I spoke to a very polite and helpful man who was very apologetic about the problems we've been experiencing. He said that if the mag doesn't get delivered as expected, after a few days we should buy one in a shop and then ring them to get our subscriptions extended.

I just hope things will settle down and improve now they've got the new depot manager.