123-reg

[BenCJ]

Hi Everyone,

Despite recent promises made by the company to improve its customer service offering, we're still receiving a lot of complaints about 123-reg.

If you've had any kind of issue with 123-reg, please let us know on this thread.

Here's a story we ran back in April, look out for an update soon.

http://www.webuser.co.uk/news/117318.html

Thanks

Ben Camm-Jones
News Editor

[martink8]

Hi,

We bought domains from these guys, and despite emails, telephone calls (to premium rate phone lines costing more than £6 a time), and using their questions section, support section and faxing. We still cannot launch our on line company. Some four weeks later.

Our legals have advised us to keep a full audit trail and to keep encouraging the company to provide the service promised. As of yesterday we have suffient evidence to warrant a winding up order on 123.

We are with our advisers, now communicating in writing to thier registered address giving seven days notice of our impending action.

My experience of this company can only be descibed as "the most incompetent commercial organisation I have ever had the misfortune of dealing with". Their customer service standards are at best... appauling in the extreme.

I would ask that the webuser award issued to these guys is revoked with immediate effect and that you insist that any such endorsement is removed from their website forthwith. As other web users like myself will assume it is a recognition of quality by your respected brand and imply confidence in the customers purchasing decision as we did some three months ago.

Limiting my brand damage now and putting distance between Webuser and 123 would be my next step if I were the webuser marketing director.

Finally, I would much prefer to use more emotive expressions of what I think of this company, however protocol of this forum (which we respect) and our legals have asked me to keep my powder dry....just for a little bit longer at least.

[thefirstweb]

I design websites and have always recommended 123-reg to my clients for hosting and, generally, everything proceeds smoothly.

One thing that really annoys me is that they are always changing passwords without notifying their clients. The first time you become aware of it is when you try to upload file changes to the server. You get a rejection message saying incorrect username or password. You complain to 123-reg and they reply with a new password.

Email complaints to their support section generally go unanswered.

I'll give you an example of how they deal with complaints. On the 7th June I emailed support saying .......'Both I and some of my clients have been having problems with bounced emails. Below is a typical reason given for the bounced emails. I, and my clients, are concerned they there may be emails that we have not received' <font color="brown"> </font>

The typical reason I gave was extracted from the bounced email - 'Connected to 195.224.48.121 but greeting failed.
Remote host said: 421 six.mx.123-reg.co.uk: Too many concurrent SMTP connections; please try again later
I'm not going to try again; this message has been in the queue too long. <font color="brown"> </font>

I received a reply from Support on 20th June. Completely useless 'template' reply giving me links to their website concerning Configuring Email and Email Trouble Shooting.

I replied suggesting that they read my complaint again and try and deal with it with a personal reply.

[dringof1]

I decided to rent a server from 123-reg as I already have Pipex broadband and have had very few issues with them. Getting a server up and running requires a human element of set-up, which I assumed would be undertaken in a timely manner.
2 weeks later id not received any kind of confirmation despite my emails id sent to the support team. They had happily charged my card for a set-up fee, and even calls to the support centre (charged at 50p a minute and only 9-5 Monday to Friday which is laughable!) could not get my server up and running.
I promptly ended my server rental and that was that...Or so I thought. One month later I got charged for a months rental. I logged in to the control panel (I sadly purchased another hosting package from them before i purchased the server rental) and saw the option to "manage my server" i.e the one i had ended with 123-reg. Numerous emails and no replies meant I had to call the support centre (at the premium rate). I called twice (both members of the support team telling me the server would be taken off my account). This never happened and on my third call the assistant told me the only way to fix this would be to delete my credit card number form my account. I have indeed not been charged and I have recieved back every penny I wasted with 123-reg.
Six months on though I get at least one email per day telling me my card has not gone through and I need to update my credit card details.
Don't waste your time with 123-reg. I switched to another UK server provider and things have never been better.

[ianbrodie]

I've been a satisfied 123-reg customer fo many years. But I've only used them for the fairly simple taks of registering domain names and setting up email forwarding.

Recently I changed nameservers for a domain I registered with them as I had setup webspace with an alternative provider (ukwebhosting.co.uk).

The nameserver change worked fine for finding my site on the web - but for email sit has really messed up. I can email my users on the domain from any email user I have (such as my work one, or my sky broadband one) - but if I try to forward email to the domain from a different 123-reg domain I have I get error 550.

I have been getting this for nearly I week now. I contacted customer support at 123-reg on Sunday and have heard nothing back from the since. I am emailing them daily to see if anyone is even looking at my problem - but so far no response at all. I am sorely dissapointed.

I shall keep a count of how long it takes the mto respnd and post it here.

Ian

[baz94]

If these are so bad, why are they being advertised in WU?

[dissapointed]

August 07 I signed up with 123-reg for an e commerce site and I've worked day and night putting products on, sometimes into the wee small hours because I wanted it up and running as soon as possible. Everything was fine. I logged into my site last Thursday into my admin page to put on more products and the veiw in shop won't work so I thought mmmm I'll try typing the domain name into the address bar and see if it comes up there......nothing. IE message this cannot be displayed or something. I'm connected, I've flushed the dns cache. tried support.......nothing. I can still go into my admin page and put products on but can't see the site as I could before. The domain name was bought from 123-reg at the same time as the website so what is the problem and why wont they help me???? I'm still sitting without a site and they've just took the money for this month's hosting as well. Does anyone know what's going on. [img]/forums/images/graemlins/confused.gif[/img] HELP! [img]/forums/images/graemlins/frown.gif[/img]

[horsetack4u]

Hi, i too have opened an e-commerce site with 123, and again like you have spent hours of time uploading the products. On tuesday last week i noted the site was not opperating. I checked the basics and left a request on the help line, regulary updating the request. To date i had not recieved a reply so i called them.

I must admit they did answer very quickly, but the response i got was not good.

I was informed that the site for e-commerce is dealt with by web fusion and there has been a tech fault for three weeks, unresolved. the problem starts when the account is renewed as payment is taken, and daily more customers are effected. They can give not answer or date to a resolve.

The sad thing is that the site when working is exactly what i need, but if i can not rely on the service, i will have to try elswhere. I will be requesting a refund for the % downtime.

[kip]

Ben,

Site went down posted 'thread'

Server Issues

123 are my redirection service.

kip

[ZippyBrown]

[ QUOTE ]
If these are so bad, why are they being advertised in WU?

[/ QUOTE ]

My thoughts exactly. Is advertising revenue more important than readership?