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  #1  
Old 08-07-05, 13:27
wildandinn wildandinn is offline
256Kbps
  
Join Date: Nov 2003
Posts: 28
Default IE crashing/freezing
Logfile of HijackThis v1.98.2
Scan saved at 17:02:36, on 02/10/2004
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\KERIO\PERSONAL FIREWALL\PERSFW.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGSERV9.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGCC32.EXE
C:\PROGRAM FILES\UMSD TOOLS2.33\UMSD.EXE
C:\WINDOWS\SYSTEM32\DRIVERS\KODAKCCS.EXE
C:\WINDOWS\RUNDLL32.EXE
C:\PROGRAM FILES\EPROMPTER\EPROMPTER.EXE
C:\PROGRAM FILES\KODAK\KODAK EASYSHARE SOFTWARE\BIN\EASYSHARE.EXE
C:\PROGRAM FILES\BLUEYONDER IST\BIN\MPBTN.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\WBEM\WINMGMT.EXE
C:\WINDOWS\RUNDLL32.EXE
C:\WINDOWS\TEMPORARY INTERNET FILES\CONTENT.IE5\WX2RKHAZ\HIJACKTHIS[1]\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://broadband.blueyonder.co.uk/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1.1\SDHELPER.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Yell.com - {4E7BD74F-2B8D-469E-C0FF-FD60B890A37D} - C:\WINDOWS\DOWNLO~1\YELLBAR.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [CleanIt] C:\Program Files\CleanIt\cleanit.exe
O4 - HKLM\..\Run: [Ad-aware] C:\PROGRAM FILES\LAVASOFT\AD-AWARE 6\AD-AWARE.EXE +c
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\GRISOFT\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [PLoader] c:\program files\umsd tools2.33\umsd.exe sys_auto_run C:\PROGRAM FILES\UMSD TOOLS2.33
O4 - HKLM\..\Run: [KodakCCS] C:\WINDOWS\System32\Drivers\KodakCCS.exe
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [PersFw] "C:\Program Files\Kerio\Personal Firewall\persfw.exe" /hide
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [Avgserv9.exe] C:\PROGRA~1\GRISOFT\AVG6\Avgserv9.exe
O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKCU\..\Run: [OfotoNow USB Detection] C:\WINDOWS\RunDLL32.exe C:\PROGRA~1\OFOTO\OFOTONOW\OFUSBS.DLL,WatchForConn ection OfotoNow
O4 - Startup: ePrompter.lnk = C:\Program Files\ePrompter\ePrompter.exe
O4 - Startup: blueyonder Instant Support Tool.lnk = C:\Program Files\blueyonder IST\bin\matcli.exe
O4 - Startup: Kodak EasyShare software.lnk = C:\Program Files\KODAK\Kodak EasyShare software\bin\EasyShare.exe
O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsearch.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsimilar.html
O8 - Extra context menu item: Backward Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmtrans.html
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O12 - Plugin for .mp3: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin4.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.aol.co.uk
O16 - DPF: {8EC18CE2-D7B4-11D2-88C8-006008A717FD} (NCSView Class) - http://www2.getmapping.com/ecwplugins/ncs.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O16 - DPF: {CD17FAAA-17B4-4736-AAEF-436EDC304C8C} - http://a840.g.akamai.net/7/840/5805/...ditControl.cab
O16 - DPF: {4E7BD74F-2B8D-469E-C0FF-FD60B890A37D} (Yell.com) - http://uk.yell.com/tools/toolbar/yellbar.cab
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.ofoto.com/downloads/BUM/B...1/axofupld.cab
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://help.blueyonder.co.uk/html/so...ivePreQual.cab
O16 - DPF: {0A43D7AC-D6C1-4622-B309-BF975F427C0E} (FrontdoorFD Profile Manager Class) - https://internetbankingplus2.firstdi...rontdoorFD.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/regi...ActiveData.cab
O16 - DPF: {CE3409C4-9E26-4F8E-83E4-778498F9E7B4} (PB_Uploader Class) - http://static.photobox.co.uk/sg/common/uploader.ocx



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  #2  
Old 08-07-05, 14:54
John_McKenna's Avatar
John_McKenna John_McKenna is offline
Global Moderator
512Gbps
  
Join Date: Jan 2004
Location: England
Posts: 7,666
Default Re: IE crashing/freezing
Hi and welcome to Webuser. [img]/images/forums/icons/smile.gif[/img]

It looks like this machine could do with a spring clean.

Download and install **** Cleaner from here.
Remove everything it finds.


Reboot your machine and download, install and scan with Spybot S&D as per the instructions here.
Disconnect from the net and uninstall the old version first before installing the new.
Reconnect and update the virus definitions following the prompts and then run a full system scan.


Your HijackThis is out of date. Delete it and then download the latest from <A target="_blank" HREF=https://www.paypal.com/xclick/business=captainspyware@gmail.com&no_shipping=0&no _note=1&tax=0&currency_code=GBP><font color=blue>My help is ALWAYS FREE but if you'd like to donate towards the fight against Spyware click here.</font color=blue>

"Learn all there is to be learnt"


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  #3  
Old 08-07-05, 19:34
wildandinn wildandinn is offline
256Kbps
  
Join Date: Nov 2003
Posts: 28
Default Re: IE crashing/freezing
Hi John, many thanks for your help, it's immediately helped with the IE freezing/crashing problem. Here's the new logfile after I followed all your advice. Cheers and thanks again,
Dan

Logfile of HijackThis v1.99.1
Scan saved at 19:33:32, on 08/07/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
C:\PROGRAM FILES\KERIO\PERSONAL FIREWALL 4\KPF4SS.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\KERIO\PERSONAL FIREWALL 4\KPF4GUI.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\SYSTEM\WBEM\WINMGMT.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE

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  #4  
Old 08-07-05, 20:08
John_McKenna's Avatar
John_McKenna John_McKenna is offline
Global Moderator
512Gbps
  
Join Date: Jan 2004
Location: England
Posts: 7,666
Default Re: IE crashing/freezing
You're probably safe to go but can you post the entire log please. [img]/images/forums/icons/smile.gif[/img]



<hr width=100% size=1>My help is ALWAYS FREE but if you'd like to donate towards the fight against Spyware click here.</font color=blue>[/b]

"Learn all there is to be learnt"


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  #5  
Old 08-07-05, 20:39
wildandinn wildandinn is offline
256Kbps
  
Join Date: Nov 2003
Posts: 28
Default Re: IE crashing/freezing
Sorry John, I thought I had posted the whole log first time - must not have copied & pasted properly. This looks like it - cheers, Dan

Logfile of HijackThis v1.99.1
Scan saved at 20:40:21, on 08/07/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
C:\PROGRAM FILES\KERIO\PERSONAL FIREWALL 4\KPF4SS.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\KERIO\PERSONAL FIREWALL 4\KPF4GUI.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\SYSTEM\WBEM\WINMGMT.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\SYSTEM32\DRIVERS\KODAKCCS.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\EBAY\EBAY TOOLBAR2\EBAYTBDAEMON.EXE
C:\WINDOWS\SYSTEM\ICSMGR.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\PROGRAM FILES\U-STORAGE TOOLS2.1\USTORAGE.EXE
C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGCC.EXE
C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGEMC.EXE
C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGAMSVR.EXE
C:\PROGRAM FILES\EPROMPTER\EPROMPTER.EXE
C:\PROGRAM FILES\KODAK\KODAK EASYSHARE SOFTWARE\BIN\EASYSHARE.EXE
C:\PROGRAM FILES\BLUEYONDER IST\BIN\MPBTN.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\PROGRAM FILES\HIJACKTHIS\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.blueyonder.co.uk/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Program Files\Common Files\Microsoft Shared\Stationery\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Program Files\Common Files\Microsoft Shared\Stationery\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - C:\PROGRAM FILES\EBAY\EBAY TOOLBAR2\EBAYTB.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Yell.com - {4E7BD74F-2B8D-469E-C0FF-FD60B890A37D} - C:\WINDOWS\DOWNLO~1\YELLBAR.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - C:\PROGRAM FILES\EBAY\EBAY TOOLBAR2\EBAYTB.DLL
O3 - Toolbar: Kelkoo Toolbar - {84B8C682-93D2-44f1-8DAC-9AD59F3E8533} - C:\Program Files\Kelkoo\Kelkoo Toolbar\KelkooBar.dll
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [CleanIt] C:\Program Files\CleanIt\cleanit.exe
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [KodakCCS] C:\WINDOWS\System32\Drivers\KodakCCS.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [eBayToolbar] C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
O4 - HKLM\..\Run: [ICSMGR] ICSMGR.EXE
O4 - HKLM\..\Run: [UStorage] c:\program files\u-storage tools2.1\ustorage.exe sys_auto_run C:\PROGRAM FILES\U-STORAGE TOOLS2.1
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGCC.EXE /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGEMC.EXE
O4 - HKLM\..\Run: [AVG7_AMSVR] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGAMSVR.EXE
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\RunServices: [KB891711] C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
O4 - HKLM\..\RunServices: [KPF4] C:\Program Files\Kerio\Personal Firewall 4\kpf4ss.exe
O4 - HKCU\..\Run: [ccleaner] "C:\PROGRAM FILES\CCLEANER\CCLEANER.exe" /AUTO
O4 - Startup: ePrompter.lnk = C:\Program Files\ePrompter\ePrompter.exe
O4 - Startup: blueyonder Instant Support Tool.lnk = C:\Program Files\blueyonder IST\bin\matcli.exe
O4 - Startup: Kodak EasyShare software.lnk = C:\Program Files\KODAK\Kodak EasyShare software\bin\EasyShare.exe
O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmsearch.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmsimilar.html
O8 - Extra context menu item: Backward Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmtrans.html
O8 - Extra context menu item: &eBay Search - res://C:\PROGRAM FILES\EBAY\EBAY TOOLBAR2\eBayTb.dll/RCSearch.html
O8 - Extra context menu item: &Search on Kelkoo - res://C:\Program Files\Kelkoo\Kelkoo Toolbar\KelkooBar.dll/MENUSEARCH.HTM
O14 - IERESET.INF: START_PAGE_URL=http://www.aol.co.uk
O16 - DPF: {8EC18CE2-D7B4-11D2-88C8-006008A717FD} - http://www2.getmapping.com/ecwplugins/ncs.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O16 - DPF: {CD17FAAA-17B4-4736-AAEF-436EDC304C8C} - http://a840.g.akamai.net/7/840/5805/...ditControl.cab
O16 - DPF: {4E7BD74F-2B8D-469E-C0FF-FD60B890A37D} (Yell.com) - http://uk.yell.com/tools/toolbar/yellbar.cab
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.ofoto.com/downloads/BUM/B...1/axofupld.cab
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://help.blueyonder.co.uk/html/so...ivePreQual.cab
O16 - DPF: {0A43D7AC-D6C1-4622-B309-BF975F427C0E} (FrontdoorFD Profile Manager Class) - https://internetbankingplus2.firstdi...rontdoorFD.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/regi...ActiveData.cab
O16 - DPF: {CE3409C4-9E26-4F8E-83E4-778498F9E7B4} (PB_Uploader Class) - http://static.photobox.co.uk/sg/common/uploader.ocx
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/acti..._v1-0-3-17.cab
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/15012/CTSUEng.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15012/CTPID.cab



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  #6  
Old 08-07-05, 20:48
John_McKenna's Avatar
John_McKenna John_McKenna is offline
Global Moderator
512Gbps
  
Join Date: Jan 2004
Location: England
Posts: 7,666
Default Re: IE crashing/freezing
All clean.

I suggest you defrag that hard drive to speed things up even more and then follow these simple steps to keep yourself safe and secure in the future.

<font color=blue>Disable and Enable System Restore.</font color=blue> - If you are using Windows ME or XP then you should disable and renable system restore to make sure there are no infected files found in a restore point.

You can find instructions on how to enable and renable system restore here:

Managing Windows Millenium System Restore</font color=red>

or

Windows XP System Restore Guide</font color=red>

Renable system restore with instructions from the tutorial above after rebooting.



<font color=blue>Clean out ALL Temp Files</font color=blue>

This process will clean out your Temp files and your Temporary Internet Files. Please do both steps:

Step 1: Delete Temp Files
To clean out your temp files, click on Start and then run, and type %temp% and press the ok button.

This should open up the temp directory that your machine uses. Please delete all files that are found there. If you get an error when deleting a file, skip that file and delete all the others. If you had trouble deleting a file, reboot into <A target="_blank" HREF=http://www.bleepingcomputer.com/forums/index.php?showtutorial=61>Safe Mode</A> and follow this step again. You should now be able to delete all the files.

Step 2: Delete Temporary Internet Files
Now I want you to open up Internet Explorer, click on the Tools menu and then Internet Options. At the General tab, which should be the first tab you are currently on, click on the 'Delete Files' button and put a checkmark in 'Delete Offline Content'. Then press the OK button. This may take quite a while, so don't be alarmed if it takes a while.

Finally, and definitely the MOST IMPORTANT step, click on the following tutorial and follow each step listed there:

Simple and easy ways to keep your computer safe and secure on the Internet</font color=red>[/b]


Safe Surfing


HJM



<hr width=100% size=1>My help is ALWAYS FREE but if you'd like to donate towards the fight against Spyware click here.</font color=blue>[/b]

"Learn all there is to be learnt"


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  #7  
Old 10-07-05, 17:00
wildandinn wildandinn is offline
256Kbps
  
Join Date: Nov 2003
Posts: 28
Default Re: IE crashing/freezing
Hi John,

Many thanks again, I'm sure my PC is a lot cleaner now, and - touch wood - IE seems to be working normally again! Very useful tips for the future, I have printed them out and will refer to them regularly. I shall certainly make a small donation for your trouble!

I do have one other problem with the PC: every time I open Outlook Express (v.6) I got a box appearing with a log-in prompt. This has my username & password details already included, and clicking OK only causes it to reappear the same way. If I click Esc, I get another box with the following:

There was a problem logging onto your mail server. Your Password was rejected. Account: 'pop3.blueyonder.co.uk (1)', Server: 'pop3.blueyonder.co.uk', Protocol: POP3, Server Response: '-ERR Logon failure: unknown user name or bad password.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

If I then click Esc again, this goes away and I can access my mail as normal, but it's quite frustrating to have to clear both these boxes every time. My wife shares the account, but doesn't get this when she switches the identity to use it - I suppose I get it because I'm the default mailbox user. Any further advice on this?

Best wishes,

Dan

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Old 10-07-05, 17:41
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John_McKenna John_McKenna is offline
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Default Re: IE crashing/freezing
Hi Dan, you'd be better posting the latter problem in the email forum to be honest.

Ps Thanks for the pint !!

<hr width=100% size=1>My help is ALWAYS FREE but if you'd like to donate towards the fight against Spyware click here.</font color=blue>[/b]

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