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FilthyRaider
regular
Reg'd: Thu
Posts: 913
Loc: It's dark very dark.......
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Interesting Virgin have now said they will up all the 2MBs customers to 10 at no extra cost, which is what they did with all the 4MBs customers a while ago.
So what is in it for the customers already on that speed AND paying the premium?
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I loved my grandmother very much.......and she fetched a good price on eBay.
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greysts
regular
Reg'd: Thu
Posts: 19293
Loc: Colchester
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Only the quiet satisfaction of knowing that anyone with the old BT copper wires won't ever catch us up!! I got the 'free' upgrade from 4 to 10 last year and very grateful I was too. Good luck to the rest who will get 2 to 10 for free in the future.
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rikiyome
regular
Reg'd: Tue
Posts: 230
Loc: UK
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Quote:
Interesting Virgin have now said they will up all the 2MBs customers to 10 at no extra cost, which is what they did with all the 4MBs customers a while ago.
So what is in it for the customers already on that speed AND paying the premium?
The answer to your question is: tough luck! It's like buying a garment on the high street at full whack and then seeing it substantially reduced in a sale. But perhaps if you ring Virgin to complain and threaten to leave (if you are out of contract) they just might listen and offer you a better deal. It's happened with other ISPs, e.g. AOHell.
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rikiyome
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Hello_There
Moderator
Reg'd: Thu
Posts: 6494
Loc: Here, in my room
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The answer is not "tough luck". All it took was one free phone call to Virgin Media and my BB (XL) has now been upgraded on 20Mb. 
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rikiyome
regular
Reg'd: Tue
Posts: 230
Loc: UK
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Quote:
The answer is not "tough luck". All it took was one free phone call to Virgin Media and my BB (XL) has now been upgraded on 20Mb.
Congratulations! 
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rikiyome
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FilthyRaider
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Posts: 913
Loc: It's dark very dark.......
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Virgin recently emailed (supposedly from Richard B himself) to say that there was 'exciting news for 2MB users', so formally it hasn't actually been announced. They are offering an online storage service but again no real news on that yet.
I will be giving them a call myself, but as you said it was a 'free call' does that mean you have Broadband TV and phone? Just on broadband and TV at the mo.
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I loved my grandmother very much.......and she fetched a good price on eBay.
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Hello_There
Moderator
Reg'd: Thu
Posts: 6494
Loc: Here, in my room
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Yes, my calls are free because I have the phone line. However, if you go here and type in Virgin Media... 
VM also advertise their BB speeds as 10Mb, 20Mb and 50Mb now.
I haven't received Mr B's email, so am unsure of what this "exciting news" is, so you may want to wait until then.
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mgmcc
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Reg'd: Thu
Posts: 1106
Loc: Dundee, Scotland
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From: Richard Branson
Dear xxxxx,
It’s amazing to watch how the internet is changing our lives, isn’t it? Downloading music and movies, playing games online, sharing our lives through social networking – we can do so much more than ever seemed possible not so long ago.
The world of fibre optic broadband is picking up the pace. Even the government has realised the power of superfast broadband, and are now telling us that the UK needs it!
When we first launched, we were offering customers speeds of up to 10Mb. Now – thanks to the phenomenal power of fibre optic cable – we’re offering you up to 50Mb. Virgin Media is still the only place to get fibre optic broadband where you live, and the good news is, you’ve got it!
Every year we’ve upgraded our broadband speeds for free - in 2007 we upgraded our customers on 10Mb to up to 20Mb, last year we upgraded all our customers on 4Mb to up to 10Mb. With the launch of our 50Mb broadband this year, the possibilities are virtually limitless. Who knows what speeds we’ll be able to bring to you in the future. But rest assured – since you’re on the fibre optic network, you’re on the right network.
With fibre optic technology the possibilities are virtually limitless.
On top of almost infinite speeds, there’s the simply brilliant things that only fibre optic broadband brings. Right now, you’re already getting unlimited downloads and free internet security. But we’re about to bring you more.
Some of our best ideas at Virgin come about because you tell us how to change things for the better. For instance, you told us that protecting your files was important to you – and that’s just one of the things that our new, free, ‘My Stuff’ service lets you do. I’ll be writing to you soon to give you all the details, but for now, here’s a quick taster…
No one likes losing things – so that’s why we’ve come up with a really easy, secure way to backup all your files, so you never lose photos or music files again.
Life’s all about sharing, too. So we wanted to make it easier to share the photos and video clips you want to with friends and family. Our new storage service will let you do just that.
All this is possible thanks to the power of fibre optic broadband. As well as being the fastest broadband in the UK, it’s also the only broadband technology with the capacity to keep challenging what’s possible and keep offering you more.
We want to bring better broadband to all. So over the next few weeks, I’ll be leading the campaign. But as one of our most valued customers, I wanted to let you in on our plans first.
Exciting times are ahead! I’m glad you’re part of it.
Yours
[graphic for Richard Branson's signature]
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Mike
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FilthyRaider
regular
Reg'd: Thu
Posts: 913
Loc: It's dark very dark.......
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That Branson is such a slapper. I thought he'd only written to me!
Hello_There, sorry to pick your brains but were you on the L package and then increased to XL (20mbs)?
As the email says they did increase 10mbs customers to 20mbs in 2007, and 4mbs to 10 last year. It does create some crazy price issues. It was one of the reasons I left AOL, but I have to add that when I finally got in touch with a 'boss' they credited me THREE months and reduced the cost monthly.
I have to confess I like Virgin as there is none of the 'might get' speeds. You pay for 10 and you get it. Just niggled someone else is paying for 4mb (and soon those paying for 2mb) and getting the same.
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I loved my grandmother very much.......and she fetched a good price on eBay.
Edited by FilthyRaider (Mon Mar 16 2009 10:16 AM)
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greysts
regular
Reg'd: Thu
Posts: 19293
Loc: Colchester
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Similar problem. I thought I was on the XL package at 4mb which got a free upgrade to 10mb so fully expected another freebie to 20. I've just checked my bill on line and seems I'm only on the L package. I wonder if they changed me to L following the last upgrade? Having said that I appear to be paying over the odds for L as it should be £22 and I'm paying £25 so I'll give them a bell anyway.
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mgmcc
regular
Reg'd: Thu
Posts: 1106
Loc: Dundee, Scotland
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Quote:
I thought I was on the XL package at 4mb which got a free upgrade to 10mb so fully expected another freebie to 20. I've just checked my bill on line and seems I'm only on the L package. I wonder if they changed me to L following the last upgrade? Having said that I appear to be paying over the odds for L as it should be £22 and I'm paying £25 so I'll give them a bell anyway.
I'm in exactly the same position. I phoned them to-day and they've said they will reduce my monthly charge to the current "L" amount for 2Mbps of £18 (actually less due to 15% VAT) and it will remain at that figure for my 10Mbps, but it did mean a new 12 month contract. They didn't offer 20Mbps for my current £25 but, if I recall the discussion correctly, I could have had it for £30.
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Mike
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Hello_There
Moderator
Reg'd: Thu
Posts: 6494
Loc: Here, in my room
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Mike - thanks for quoting the email, much appreciated!
FR - I've always had, what was known, as the "middle" BB package which, according to an old invoice, was "L".
It was only whilst checking for something else that I noticed I was entitled to their basic TV for free, hence the phone call to them. It was then that I was informed that for what I'm paying, I could have (or rather my BB) a free upgrade to 20Mb.
Greysts - you and I were definitely on the same middle priced BB package.
It looks like they've got rid of the original "lower" BB package (possibly called "M"), the original middle deal ("L") now being the lowest (which is what you and I had), the "highest" deal now being the middle, and the new 50Mb being the highest.
I must add that I have got a new 12 month contract (don't recall receiving one of them ever before!) but I'm happy with 20Mb, the TV (which has iPlayer and Channels 3 and 4 catch ups), and the 24/7 phone line for just under £39 p.m.
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dl004a1528
regular
Reg'd: Wed
Posts: 718
Loc: Telford,England
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Hello-There can you confirm to me please that you now have the 3 x XL package which includes phone (24/7)T.V. and 20mb Broadband for I have just changed my package to 3x XL and being charged £56 !!!
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Dennis
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Hello_There
Moderator
Reg'd: Thu
Posts: 6494
Loc: Here, in my room
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Hi Dennis. I originally had the BB (middle speed) and telephone (24/7) with VM (previously NTL for me) as separate items although they were both listed on the same invoice, with a small discount for having both.
I've never had a 2X nor 3X bundle.
It was just that the operator told me that for what I was paying, for a few pence more, I could have the faster speed along with the basic TV package.
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dl004a1528
regular
Reg'd: Wed
Posts: 718
Loc: Telford,England
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Many thanks for your quick response Hello_There. It looks as though I don't have an argument with Virgin at the moment then!! That's a pity!!
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Dennis
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Hello_There
Moderator
Reg'd: Thu
Posts: 6494
Loc: Here, in my room
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I certainly would question it Dennis!! I'd be spitting blood at them and demanding answers!!
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greysts
regular
Reg'd: Thu
Posts: 19293
Loc: Colchester
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I've done the phone thing but got no joy and I think I know why. This Quote:
and the 24/7 phone line for just under £39 p.m.
is the clincher. When I said I was considering adding my phone to the package all the deals started falling from the sky! They actually offered me all 3 services for slightly less than I'm currently paying for 2! Trouble is I've just changed my BT package to get free calls 24/7 for around £16 a month including line rental and that was a 12 month contract.
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FilthyRaider
regular
Reg'd: Thu
Posts: 913
Loc: It's dark very dark.......
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I do think the phone line is the clincher with Virgin. One reason I am reluctant to change anything now Just had a big fight with Post Office Home Phone and they have given me the next quarter for free - it pays to moan sometimes.
However, about the time the upgrade for 2MBs customers is official I will be putting on the 'moan hat' - 'bout the time my freebie runs out.
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I loved my grandmother very much.......and she fetched a good price on eBay.
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FilthyRaider
regular
Reg'd: Thu
Posts: 913
Loc: It's dark very dark.......
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Another email today - will try to post the link when I can but the jist is that some packages are increasing (current 2MB will go up £2) and others stay the same. Interesting............
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I loved my grandmother very much.......and she fetched a good price on eBay.
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