|
|
ChrisG
new user
Reg'd: Sun
Posts: 6
|
|
I first noticed this problem about a fortnight ago, and has been getting worse to this day.
Unless I physically reset my cable modem by removing the Power cable, waiting 30 secs and plugging it back into the modem, my internet speed will slowly crawl to a full stop. At first this used to happen once a day, then twice a day. Yesterday I formatted my hard drive and reinstalled Windows XP (Not in an attempt to fix the problem, was planning this). In the last hour I've had to reset the modem 4 times due to the internet connecting at speeds that makes dial up speed looks like a bar of wet soap being chucked down a greasy slope
I've come to a conclusion that Virgin is giving me the shaft, but I'd like a 2nd opinion before I consider canceling my service with them.
I have an NTL modem since I was with them before Virgin took over. I doubt this has anything to do with it, but its the only thing I can think of that would make this problem fixable at my end.
|
|
edmundo
new user
Reg'd: Sat
Posts: 18
|
|
we had a similar problem with our Webstar modem. They came out and the engineer said it was to do with the recieve and transmit levels of the modem. There is a certain amount of tolerance in these levels before it effects your speed. Best to get them out to it. Its something one of their engineers can sort out onsite.
|
ChrisG
new user
Reg'd: Sun
Posts: 6
|
|
Thanks for your advice.
Its easier said the done though. I Remember back when It was NTL and I had to have an engineer come out, They do everything in their power to avoid sending one out. Not sure how I eventually got one.
Is their anyway to check/adjust these levels by myself?
|
greysts
regular
Reg'd: Thu
Posts: 19292
Loc: Colchester
|
|
In your browser address bar type the following 192.168.100.1 and press Enter. That will take you to the login page for your modem. Click Login and use the word 'root' (without the quotes) for both user name and password. From there you can look at the various settings and log files for the modem. You can't change anything but it might help you identify the problem.
If it helps in your comparison my modem shows a Signal to Noise Ratio (SNR) of 41.5dB downstream and a Receive power level of 6.8dBmV. Upstream is 42.5dBmV.
|
ChrisG
new user
Reg'd: Sun
Posts: 6
|
|
Thanks. I really don't know what to make of everything though. There are afew worrying events in my Event log that are very recent, such as:
"Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout"
And
"DHCP WARNING - Non-critical field invalid in response."
I don't know what any of these mean but I'm positive it's not 'thumbs-up, everythings fine'
Would posting the whole log shed any light?
|
ChrisG
new user
Reg'd: Sun
Posts: 6
|
|
I apologize for the double post.
Have read up about the information displayed on 192.168.100.1
My Downstream Receive Power Level: (-9.1 dBmV) is apparently way too high,
and my Downstream SNR: (23.9 dB) is too low.
Is this true? Do I need to fetch out an engineer?
|
greysts
regular
Reg'd: Thu
Posts: 19292
Loc: Colchester
|
|
Yes to both questions. The SNR is particularly bad. That figure gives the Signal to Noise ratio so you are getting roughly 25% signal and 75% noise. You definitely need someone from VM to sort it out.
|
ChrisG
new user
Reg'd: Sun
Posts: 6
|
|
Am trying to get one out but as expected is proving to be a hassle. Each time I call I get someone who, is not only Indian but in India (how am I supposed to get someone local out if I'm talking to someone in India!?), and avoids my questions concerning an engineer by wasting time and hanging up due to "my time being up".
Will have to keep trying. Thanks for pointing me in the right direction greysts.
EDIT: If by both questions, you mean my log question; here:
Index First Time Last Time Counts Level ID Text
1 Time Not Established THU AUG 30 17:41:05 2007 7518 Critical (3) 82000200 No Ranging Response received - T3 time-out
2 Time Not Established THU AUG 30 17:40:57 2007 6072 Critical (3) 82000300 Init RANGING Critical Ranging Request Retries exhausted
3 TUE MAY 25 00:32:39 2004 THU AUG 30 14:42:12 2007 114 Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
4 TUE MAY 25 15:07:36 2004 THU AUG 30 17:38:30 2007 494 Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
5 TUE MAY 25 15:07:46 2004 WED AUG 29 18:37:11 2007 51 Critical (3) 85000100 No UCD's Received - Timeout
6 TUE MAY 25 15:57:46 2004 THU AUG 30 17:29:05 2007 20611 Critical (3) 82000500 Started Unicast Maintenance Ranging - No
Response received - T3 time-out
7 TUE MAY 25 16:06:57 2004 THU AUG 30 03:50:00 2007 1450 Critical (3) 68000100 DHCP FAILED - Discover sent, no offer received
8 Time Not Established THU AUG 30 17:41:09 2007 1179 Critical (3) 68000300 DHCP WARNING - Non-critical field invalid in response.
9 MON OCT 11 08:49:44 2004 THU AUG 30 17:39:57 2007 1588 Critical (3) 82000100 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out
10 MON OCT 11 08:58:21 2004 Time Not Established 3796 Critical (3) 82000700 Unicast Ranging Received Abort Response - Re- initializing MAC
11 Time Not Established THU AUG 30 03:50:06 2007 90 Critical (3) 68000200 DHCP FAILED - Request sent, No response
12 SAT OCT 16 19:33:55 2004 Time Not Established 101 Critical (3) 73000200 REG RSP not received
13 Time Not Established WED AUG 29 19:01:50 2007 7 Critical (3) 68000500 TFTP failed - request sent - No Response
14 TUE DEC 20 18:42:37 2005 WED AUG 29 18:58:26 2007 4 Critical (3) 68000700 TFTP Failed - OUT OF ORDER packets
15 THU AUG 30 17:38:07 2007 THU AUG 30 17:38:07 2007 1 Notice (6) 2454454273 coldStart
16 THU AUG 30 17:38:07 2007 THU AUG 30 17:38:07 2007 1 Notice (6) 2454454285 Link up--USB interface
17 THU AUG 30 17:38:07 2007 THU AUG 30 17:41:10 2007 3 Notice (6) 2454454275 Link down--Ethernet interface
18 THU AUG 30 17:38:07 2007 THU AUG 30 17:41:10 2007 3 Notice (6) 2454454282 Link up--Cable interface
20 THU AUG 30 17:38:31 2007 THU AUG 30 17:38:31 2007 1 Notice (6) 2454454276 Link down--Cable interface
21 THU AUG 30 17:41:09 2007 THU AUG 30 17:41:09 2007 1 Notice (6) 2454454274 warmStart
---------
Edited by ChrisG (Thu Aug 30 2007 07:03 PM)
|
greysts
regular
Reg'd: Thu
Posts: 19292
Loc: Colchester
|
|
Sorry, my two 'yeses' were to these two questions; Quote:
Is this true? Do I need to fetch out an engineer?
Have a look at this link. It gives some useful information about tracert and how to use it. Run a few yourself then click on the VisualRoute link at the bottom to get a graph of what happens when you run it. It would be interesting to see if there is a particular point in the VM network that is causing a problem.
|
ChrisG
new user
Reg'd: Sun
Posts: 6
|
|
Have called and said I was being optimistic. On their end my Downstream SNR was down to 13.5! They have booked someone to look at my server in the next 48 hours, and if the issue is still not resolved, I have been given a work number to call.
Thanks again for your help!
|
Previous
Index
Next
Threaded
Edit
Reply
Quote
